FAQ

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Booking

  • You can book a room by calling +7(927)893-17-93 or on our website alpen-park.ru. To book a room you need to provide your full name, phone number, as well as make a prepayment in the amount of the cost of the first day of stay. Prepayment is made by bank card payment through the link (the link is sent to your phone number), or at the reception desk in the hotel.

  • You can book the cottage by calling +7(927)893-17-93 or on our website alpen-park.ru. To book a cottage you need to provide your full name, phone number, as well as make a prepayment of 60% for each day of stay. Prepayment is made by bank card payment through the link (the link is sent to your phone number), or at the reception desk in the hotel.

  • The cost of renting a house with three bedrooms, a kitchen living room and a barbecue area ranges from 12,000 rubles to 16,000 rubles. The cost of renting a house with four bedrooms, kitchen living room and barbecue area is from 16 000 rub to 20 000 rub The cost of renting a house with two bedrooms, kitchen living room and barbecue area is from 11 000 rub to 15 000 rub.

  • Accommodation in a standard room costs from 6000 rubles to 8000 rubles depending on the room load.

  • Cancellations must be made 72 hours prior to arrival to avoid a one night penalty.

Accommodation

  • Our hotel provides early and late check-in service. Early check-in before 6:00 am – 100% of the daily rate, from 6:00 to 14:00 – 50%. Late check-out before 18:00 – 50%, after 18:00 – 100%.

  • In our hotel a prepayment of 1 night’s stay is required when booking. Prepayment is made by paying via bank card link or at the reception desk of the hotel.

  • Standard room can accommodate up to 2 people. Children up to 7 years old are allowed. Children up to 2 years old we provide cribs on availability, a child from 2 to 7 years old can be placed with parents on a large double bed. And it is also necessary to pay extra for breakfasts, visiting aqua thermal complex, Aqua Land water park in summer, Winter Land in winter. The hotel complex recommends to choose rooms of other categories for families (Junior Suite, Deluxe, Presidential).

  • At check-in to the hotel room stock it is required to provide the following documents to the administrator:
    – Russian Federation passport original (for citizens of the Russian Federation from 18 years old)
    – original birth certificate (for children under 14 years old)
    – passport, visa, migration card (for foreign citizens)

  • No, the following documents are required to be submitted to the administrator upon check-in to the hotel room stock:
    – Russian Federation passport original (for citizens of the Russian Federation from 18 years old)
    – original birth certificate (for children up to 14 years old)
    – passport, visa, migration card (for foreign citizens)

  • In-room amenities include TV, minibar, table, chair, safe, air conditioning, shampoo, hair conditioner, body lotion, comb, sewing kit, shoe sponge, shower caps, bathrobes, towels

  • The cottages have a kitchen living room, bedrooms, shower room, barbecue area. The kitchen living room has a large table, chairs, microwave, stove, refrigerator, large TV, sofa, crockery and cutlery. In the showers there are towels, shower gel, shampoo. In the bedrooms are comfortable beds with snow-white and clean linen, clean towels. Outside on the territory of the cottage there is a barbecue area, benches and tables. In summer you can kindle the brazier with wood (free of charge), you can buy a bag of coal (paid) from the hotel administrator, ignition is free of charge. In winter, each cottage has a bag of coal and kindling. Also in each cottage there is a barbecue grill and skewers.

  • Pets are not allowed in our hotel complex.

  • When renting a cottage you get accommodation, barbecue area, kindling, grill grate, skewers for the number of beds, dishes, cutlery, towels, hygiene products.

  • Standard room is suitable for 2 people. A crib for children up to 2 years old can be added to the room.

Different.

  • Yes. If you are staying at the hotel, photo sessions are free of charge. If you are not staying in a hotel, this service costs 5,000 rubles. Wedding photo session – 10,000 rubles.

  • Unlimited all-day adult 1200 rubles, children 700-900 rubles.

  • Pre-registration is not required to visit the aqua-thermal complex. Prices are available at alpen-spa.ru.

  • No, but you can enter the aqua thermal complex before check-out time by turning in your room/home.

  • Yes, children* are allowed in the aqua-thermal complex. According to Alpen SPA rules, children under 5 years old are allowed to swim only in the Jacuzzi and steam bath areas. Children are allowed in the main pool only from the age of 5.

    * upon presentation of a birth certificate (a copy or photo is allowed

  • Yes, there is a gym in the aqua thermal complex. It is open daily from 07:00 to 22:00.

  • You can order dishes from the menu in the restaurant “Vershina”.

  • Our hotel complex offers buffet breakfasts daily from 07:00 to 10:00 in the restaurant “Vershina”.

  • Aqua Land water park is open only in summer period under favorable weather conditions. Opening hours are from 10:00 to 20:00.
    Alpen SPA Wellness aquatermal complex is open all year round. Opening hours daily from 07:00 to 22:00

  • No, according to the rules of the hotel complex “Alpen Park” smoking and use of open fire in the hotel is prohibited by law (tobacco products, electronic cigarettes, vaporizers and hookahs, as well as the use of candles, pyrotechnic and smoke products, etc.) Compensation for violation 20000 rubles.

  • According to the hotel complex rules, delivery of food, flowers, etc. is only allowed up to the hotel complex reception desk.